Reservation Policies
Deposits
A one-night non-refundable deposit for Summer/Fall reservations is due upon booking. A 50% non-refundable deposit for Winter/Spring reservations is due upon booking.
Balance Due
Final Payment is due 30 days prior to arrival. Confirmation will be sent upon receipt of deposit. Reservations will be automatically cancelled if payment is not received as specified.
Cancellations Policy
Cancellations 30 days or less from arrival date will result in full forfeiture of funds. Guests are financially responsible for ALL dates of their reservations.
Damage / Telephone / Key Deposit
A credit card will be kept on file at check-in.
Extra Person Charge
The extra person charge is $25 per person, per night.
Taxes
All nightly rentals are subject to state and local tax.
Check-in Details
Check-in / Check-out
Check-in time: 4:00pm
Check-out time: 10:00am
If you will be arriving after hours, please contact the front desk prior to arrival for instructions.
Rollaways / Cribs
Additional charge. (Please request at time of booking)
Maid Service
Mid-week towel change, trash removal and light vacuum on stays of 5 days or more. Daily maid service is available for an additional charge and must be requested at the Front Desk.
Pets
No pets are allowed at The Wren.
Contact Information
For The Wren Reservations:
970-476-0052 | Toll Free 800-345-5415
970-476-4103 (Fax)
Email: thewren@eastwestresorts.com
Mailing Addresses:
The Wren at Vail
500 South Frontage Rd.
Vail, Colorado 81657
Front Desk Hours
The Front Desk at the The Wren Lodge is open:
Summer and Winter:
8 am – 6 pm Sunday through Friday
8 am – 9 pm Saturday
Spring and Fall:
8 am – 6 pm Sunday through Friday
8 am – 9 pm Saturday